Store Policies

Thank you for visiting Tidwell Hollow Friends! If you have any questions, concerns, or would like to request a customization, feel free to send me a message through my contact page. Please be sure to read through my store policies before making a purchase to avoid any confusion and to ensure a smooth transaction.

Payment

I currently accept Paypal for all transactions. If you don’t have a Paypal account, you can checkout as a guest without needing to sign up.

Shipping

Pre-made items ship within one to two business days after the payment has been received in full. Items that are made to order typically ship within a week. On rare occasions, I may get backed up on made to order items. In these instances, I’ll send out a note with the estimated ship date.

Items will ship 2 day via FedEx or USPS.

Refunds & Exchanges

If for some reason you are not satisfied with your item, you may return it within 15 calendar days to the return address on the package. Please send me a message through my contact page as soon as possible to notify me of the return. Once I have received the item, your money will be returned within three business days. The customer is responsible for the return shipping.

All items are packaged securely and wrapped with care, but if for some reason the item you receive is damaged, please notify me immediately through my contact page. You may also send back the damaged item for another item in the same style. I will gladly pay for the shipping of the new item.

Wholesale

Most of my items are available in wholesale quantities. For estimates in prices and shipping costs, please send me a message through my contact page for a quote and estimated delivery time.

Photos & Designs

All designs and photos are my own. Please don’t steal them! ♥